To place an order, browse our catalog, add the desired products to your cart, review your selection and fill out the order form with your details. You will receive a confirmation email once the order is validated.

You can modify or cancel your order as long as it has not been shipped. Contact us quickly by email at contact@promoservicesgroup.com or by phone at +33 1 23 45 67 89.

Delivery times are 5 to 7 business days for mainland France. You will receive an email with the tracking number once your order is shipped.

We accept payments by credit card (Visa, Mastercard, American Express), PayPal and bank transfer. All transactions are secure.

Yes, all payments are secured by our PCI DSS certified payment provider. No banking data is stored on our servers.

At the moment, we do not accept payment in installments. We are working on integrating this feature.

Shipping costs are €10 for mainland France. Shipping is free for orders over €100.

At the moment, we only ship to mainland France. We are working to expand our shipping zones.

Once your order is shipped, you will receive an email with the tracking number. You can track your package on the carrier's website.

Yes, you have 14 days from receipt to exercise your right of withdrawal. Products must be returned in their original condition and in their original packaging.

Return shipping costs are your responsibility, except in case of defective or non-conforming product. In this case, we cover the return shipping costs.

Once the product is returned and verified, the refund is processed within 14 business days using the same payment method used for the order.

Yes, all our products benefit from the legal warranty of conformity and the warranty against hidden defects. The warranty period may vary depending on the products.

In case of a defective product, contact us immediately by email at service-client@promoservicesgroup.com with photos of the defect. We will offer you an appropriate solution (replacement or refund).

Currently, we are only online. However, we are working on opening a showroom. Stay tuned for more information.

No, you can order as a guest. However, creating an account will allow you to track your orders more easily and benefit from exclusive advantages.

Your personal data is processed in accordance with our Privacy Policy and GDPR. It is used only to process your orders and contact you regarding them. See our <a href="privacy.php">Privacy Policy</a> for more information.

Yes, you can request the deletion of your account and your personal data at any time by contacting us at privacy@promoservicesgroup.com.